Telephobia Online Training
I have recently uploaded my latest course to tackle Telephobia Online Training. Did you know there was a thing? Telephobia is a
reluctance or fear of making or taking phone calls, literally, fear of telephones
Telephobia – Anxiety
Have you ever felt a wave of anxiety wash over you at the thought of making a phone call? You’re not alone. Many people experience telephobia, the fear of telephone conversations, and it manifests as worry over the thought of not knowing the answer to a question or sounding silly.
In fact, a surprising 62% of office workers in the UK share this feeling. Understanding and addressing this fear can significantly improve your confidence and communication skills.
Understanding Telephobia
Telephobia is a common experience, particularly among younger generations. Research shows that 76% of millennials struggle with this fear compared to 40% of baby boomers.
This increase is largely due to the digital age we live in, where texting, WhatsApp, and social media have become the primary modes of communication. The shift away from verbal conversations has heightened anxiety and self-consciousness about speaking on the phone.
Think about it, when was the last time you spoke with a friend over the phone?
Digital Communication
Our reliance on digital communication has resulted in increased apprehension about how we might be perceived over the phone, almost creating a fear of disapproval. This fear can stem from various concerns, such as:
- not knowing the answer to a question
- freezing during conversations
- handling difficult customers
Handling Telephone Calls With Confidence
I have created an online course, Handling Telephone Calls with Confidence to tackle this exact issue. You can find a sample of this course here. Preparing and having a strategy in place will help you to handle calls more confidently.
In this online course we cover the following topics:
- Introduction
- We Know How it Feels
- Feeling and Sounding more Confident
- Call Answering Framework
- Answering Questions
- Dealing with Difficult Customers
- Negative v Positive Language
Contact Us
If you would like further information about our online training please do get in touch and make sure you have connected with us on LinkedIn too.
