Learning Objectives

By the end of this course, participants will be able to:

• Recognise poor performance by identifying early warning signs and unproductive behaviours.

• Set clear and measurable expectations aligned to organisational goals, KPIs, and defined standards of excellence.

• Hold effective performance conversations and develop supportive improvement plans tailored to root causes.

• Follow formal procedures when needed, knowing when and how to escalate issues under capability or disciplinary processes.

This course is designed to equip managers with the confidence, tools, and structure needed to manage performance fairly, consistently, and proactively.