Feedback plays an important role in learning, development, and workplace improvement. In most organisations, feedback helps employees understand how their work contributes to team goals and where adjustments may help improve performance.

However, feedback can sometimes feel uncomfortable. Some people may feel defensive when feedback is given, while others may feel discouraged or unsure how to respond.

Learning how to receive feedback constructively helps employees develop new skills, improve performance, and build stronger working relationships with colleagues and managers.

Feedback also supports a culture of continuous improvement. When employees are open to feedback and willing to reflect on their work, teams can identify challenges earlier and work together to improve outcomes.

This course helps employees understand how feedback works in the workplace, how to respond to feedback constructively, and how to use feedback as a tool for professional development.

The course introduces the LEARN feedback framework, which provides a practical approach to receiving feedback and turning it into positive action.