Great leaders don’t just manage work — they grow people.
This course is designed for managers and team leads who want to strengthen how they communicate, coach and develop their teams. You’ll explore the difference between managing and mentoring, how to create psychological safety, and how to use coaching-style questions to build ownership and independence.

Through practical, real-world examples, you’ll learn how to:

• Replace instruction with development and build autonomy in others
• Give feedback that motivates rather than discourages
• Recognise and respond to stress, burnout and disengagement
• Communicate effectively across different generations and experience levels
• Build a culture of openness where feedback flows both ways

By the end, you’ll have the tools and language to lead through influence, not authority — creating a high-performing, confident and collaborative team.

Estimated duration: 15 minutes