- 1 Section
- 3 Lessons
- 3 Quizzes
- 0m Duration
Managing Difficult Conversations
Difficult conversations are part of every manager’s role — whether addressing performance concerns, conflict, behaviour issues, or sensitive feedback. This practical course equips managers with structured conversation frameworks, conversation mapping tools, and proven communication techniques to handle challenging discussions confidently, fairly, and professionally. Learners will gain a step-by-step approach that reduces anxiety, improves outcomes, and protects working relationships.
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This course includes
Why difficult conversations feel hard — and how to reframe them
A simple conversation map you can follow every time
Language techniques that prevent defensiveness
How to stay calm when emotions rise
Structuring conversations for clarity and fairness
Practical examples for workplace scenarios
A printable conversation planner toolkit
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