Managers regularly handle sensitive information as part of their role. This may include employee records, disciplinary documentation, absence information, investigation notes, personal contact details and confidential organisational information.

Handling this information responsibly is essential for maintaining employee trust and complying with data protection requirements. Mishandling personal data can expose organisations to legal risk, reputational damage and regulatory investigation.

Managers play a critical role in protecting personal data within their teams. They must understand when information can be shared, how confidential records should be stored and how to respond appropriately if personal data is compromised.

This course helps managers understand their responsibilities when handling sensitive information and personal data. It explores confidentiality in everyday management situations and explains how managers should respond if a potential data breach occurs.

Managers will also learn when issues must be escalated internally and when organisations may be required to notify the Information Commissioner's Office.