This course sets out the quality standards and expectations that every production employee at Clayton Glass is responsible for upholding. You’ll learn why quality matters, how it links directly to customer satisfaction and business success, and what part you play in getting it right first time. From understanding workplace procedures and safe working practices, to recognising the impact of errors and how to avoid them, this course provides clear, practical guidance to help you take pride in your work and deliver consistently high results.

By the end of the course, you’ll know exactly what’s expected of you, how your role connects to the wider business, and how to contribute to a culture of quality every day.